Business Details :
Purpose of Job / Job Summary:
Manage and operate the functional arms of Township Management Department (TMD) which consists of all related matters with regards to building and park management and overall responsibilities in every aspects of operations, strategic planning, coordination, implementation, administration, costing, budgeting, authority’s liaison, Quality Management System, township operation, security matters, customer satisfaction, branding to ensure smooth operation while liaising with other departments to work towards a common goal, enhancement to customer experience, achieving key results area and objective of the company.
Authorities / Discretions / Delegations:
Finance: Business Plan projection, costing and budget, feasibilities studies, financial cash flow projection and other matters related to contract administration, day to day operation.
Recruitment: Implementing key performance indicators to this Township Management Department, and developing career plan to all staffs
Administrative: All daily operation and recommendation to The Management for approval
Delegation of Work: All works related to planning, authorities, building management, park operation, security, landscaping, maintenance, contract and suppliers administration including any coordination with external parties.
Key Responsibilities / Duties:
- Oversee and manage the operations of the functional arm of Township Management Department (TMD), i.e. Building / Property Management, Park Management, Security, Landscaping, Property Maintenance and other roles and responsibilities under this department to ensure efficient and effective operation & implementation.
- To guide and develop service quality in all level of staff to ensure service delivery in meeting and exceeding the departmental service standard & management expectations, i.e. meeting & exceeding customers’ needs & experience, enhancement to customer services, timeliness in completing the tasks and quality of work undertaken. That includes, the establishment, updates and implementation of policies, procedures while ensuring responding to all requests, demands, queries from residents, tenants and members of public in a timely manner.
- Establish the necessary operating procedures and systems for the department to ensure efficient and effective implementation of day to day operations while enforcing quality, risk managing and safety of works at site by complies with ISO requirements and procedural. That includes internal or external audit being carried out in the company with timely closure of NCRs or remedy of observation.
- Ability to forecast, improve, enhance, proper planning (including manpower and resources) and execution which is in line with managerial capabilities in accordance to Management’s directive, company goals and procedures.
- Manage and ensure the proper upkeep and maintenance of Township to ensure they are in serviceable and quality conditions for the usage of the residents and members of public, visitors etc. including attending to all technical matters on site by developing solutions (within and with other departments) to problems with the application of engineering concepts, practices and techniques.
- Achieve all deliverables in ensuring timeliness in attending to the delivery of vacant possession and resolution of defects issues raise by purchasers, complaints by member of public etc.
- To spearhead the setting up of Board of Committee of our development while responsible all financial matters in term of maintaining costs, recovering payment and keeping good records on revenues, expenditures related to building’s management and park management.
- Promote community lifestyle within the Township.
- Long term planning on improvement and enhancement to the Township environment and image to enable its match the standard of management of other townships or property in the local industry.
- Preparation of the Business Budget Plan for the management of the Township Department, and other functional components of TMD including strategic action plan to The Management, execution and timely delivery on each of financial year with the fulfillment of Key Result Areas of the department.
- Preparation, monitoring and control of departmental operating expenditures in line with the approved Business Budget Plan and take corrective actions on any deviations from expenditures.
- Contract and supplier administration on all matters related to Township Management including timely award of contract such as property Management Company, landscape, maintenance, security etc. At the same time, to review all existing contracts and come with proper strategic plan on the way forward in this township to enhance customer experience, any cost savings measures in term of economic of scale. Integration between building and park management.
- Monthly management reporting to The Management including attending all related meetings with The Management, inter departments and other meetings required inclusive of attending to all authorities matters with regards to Township Management including police, Son Ky wards, Tan Phu PC, PCCC and other departments in HCMC and Vietnam. In addition to this, all coordination, inspection, submission and approval required by the Authorities to be closely monitored and ensuring timely approval etc.
- To enforce the fixed assets management system to ensure all related assets in Township are being safeguarded.
- Regular meetings with all our subcontractors, suppliers and service providers to monitor the quality of the services being rendered to us.
- To review the existing set up and put in place an effective and optimum team to focus on driving effective and efficient team while setting clear KPIs to communicate clearly with team members.
- To coach, build and motivate staff to achieve the cooperation, teamwork and developing the skills to achieve the desired results including closing coordination with other departments to ensure effective teamwork.
- To deal with other business partners, event organizers on any events held in our Township including carrying out post mortem of effectiveness of campaigns and events which are being carried out.
- Undertake other duties and responsibilities as directly by his superior and management from time to time.
- Bachelor degree in Engineering, Property or Facility/Management or Property/Building Related Studies
- 10 years’ experience in Customer Service and Project/Property Management
- Good management and leadership skills
- Able to communicate with all levels, assertive, initiative and high leadership quality. Good interpersonal skills and outward attitude
- With township planning expertise, civil and structure design knowledge, large development design experience, knowledge of current authorities and land matters and M&E Design requirements