Field Based Account Manager

Date post: Jul 4, 2018
Ha Noi

Business Details :

Job Description

  • Pro-actively source and professionally build relationship with customer
  • Acquire a thorough understanding of customer needs & requirements.
  • Develop offer and account plan covering products, price, services, delivery and new contracts setting up
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Monitor/manage existing accounts, build relationship with key stakeholders and drive business expansion thru up-sell/x-sell activities
  • Resolve any issues and problems faced by customers and deal with complaint to maintain trust
  • Understand and keep track of changing customer needs and business environments to ensure the most appropriate service providers are assigned to fulfill the customer needs.
  • Monitoring of key competitors activities in compliance with the Company antitrust principles.
  • Sales 1st professionalism. Plan, monitor and achieve sales targets and be accountable for the overall customer group performance. (e.g. sales volume, margin, growth, sophisticated and tailor-made CVP, customer churn and trade debtor target)
  • Working closely with GKA team for country deal as appropriate/needed. Coordinate with various function (marketing, technical, OTC, LSC, Finance) to build in the offer and take appropriate action to improve performance.
  • Customer Experience delivery including good operational view, forecasting, invoicing/pricing, working with LSC and OTC. Develop and maintain good working relationships with all Support Functions to assist sales in resolving complex issues and improve customer satisfaction.
  • Be responsible and proactive in HSE issues that affect the individual, the office/field environment and their customers including in depth knowledge of competition law.
  • Practices LAT behaviors, HSSE policies, and Business Principles. Operate within the Manual of Authority and the Standard Offer.

Job Requirements

  • Selling & negotiation Skills_ Ability to create and deliver presentation tailors to the audience needs: Ability to demonstrate value to customers
  • Relationship management skills and openness to feedback_ Ability in building and maintaining long term relationship with key customers
  • Customer value position: Understand key account in term of business operation, key stakeholder (decision maker/influencer), lubricant oil/services requirements and sector trends
  • Strong analysis and problem-solving ability.
  • Understanding of basic supply chain management including forecasting, planning & logistic management
  • Highly motivated and target driven with a proven track record in sales
  • Track record in delivering results and achieving sales targets. Drive, self-motivated, result-oriented, able to work under pressure and a good team player
  • Can communicate in both Vietnamese and English (writing and/or conversation).
  • University degree or above with experience in Marketing & sales/managing B2B customers, OEM and global key accounts
  • Technical, operations and/or business knowledge very much preferred.
  • Sales 1st behaviors
  • Willing to travel & relocate

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