Job Description

Our client is one of the top banks in Vietnam, currently looking for a Contact Center Agent to join their growing team. This role is ideal for individuals who are passionate about customer care, enjoy problem-solving, and seek a dynamic, supportive working environment in the banking sector.

Job Description:

• Handle customer inquiries related to products and services such as savings accounts, loan applications, internet banking, and mobile banking.
• Represent the bank to assist, manage, and resolve customer issues and concerns.
• Identify and escalate issues to the appropriate departments; perform banking transactions and promote products or special offers.
• Utilize available resources to research information and route calls to the correct channels.
• Provide clear and accurate information to customers by explaining procedures and answering product-related questions.
• Upsell and cross-sell relevant banking products and services.
• Accurately document all call-related information as per operating procedures.
• Report any issues with communication equipment.
• Perform additional tasks as assigned by the manager.

Job Requirement

• Bachelor’s degree or equivalent.
• Proficient in relevant computer applications.
• 1–3 years of experience in a call center or customer service environment.
• Strong command of English.
• Knowledge of customer service practices and principles.
• Excellent typing and data entry skills.
• Experience in digital lending is a plus.
• Strong communication and problem-solving skills.
• Ability to stay calm and professional in high-pressure situations.

Working Conditions:

• 6 working days per week (schedule arranged by manager, including weekends).
• Shift options:
  ➤ 6:00 AM – 2:00 PM
  ➤ 8:00 AM – 4:00 PM
  ➤ 9:00 AM – 5:00 PM
  ➤ 2:00 PM – 10:00 PM
  ➤ 10:00 PM – 6:00 AM