Job Description

Position Overview

This role is responsible for handling all inside sales activities—from prospecting to deal closure—within a specific segment and territory, based at the office. You will work closely with the sales team to support account development and coordinate internally on order processing, documentation, and logistics. A proactive, cross-functional mindset and strong customer responsiveness are key to success.

Main Responsibilities

Lead Generation & Prospecting

• Identify new client opportunities via CRM, social platforms, referrals
• Qualify leads (inbound/outbound) and issue samples per company policies
• Ensure proper approvals are obtained during lead management

Sales & Client Engagement

• Conduct outreach via calls, emails, and virtual meetings to build pipeline
• Present product solutions professionally and handle inquiries or concerns
• Manage objections and maintain professional communications throughout

Relationship Management

• Maintain long-term relationships with customers and distributors
• Provide regular follow-ups and notify clients of updates and offerings

Sales Target & Reporting

• Achieve sales quotas (monthly/quarterly/annually)
• Track conversion metrics and report pipeline performance

Cross-Department Coordination

• Align campaigns with the marketing team for lead generation
• Partner with field sales to ensure smooth client handovers

Customer Service Responsibilities

• Prepare quotes and negotiate under policy limits
• Enter orders into the SAP system; update CRM tools (C4C)
• Monitor competitor pricing and market trends
• Provide timely sales forecasts and related reports

Office & Event Support

• Front-desk responsibilities: calls, visitor management, mail handling
• Manage supplies, logistics support, and internal coordination
• Organize internal events, including team building and celebrations
• Ensure events follow company policy and safety standards

Compliance & Safety

• Follow internal safety, environmental, and health regulations in collaboration with HSE personnel
• Perform additional duties as assigned by supervisors

Job Requirement

• Bachelor’s degree in Business or related field
• At least 5 years’ experience in inside sales or equivalent role
• Strong skills in quotation, negotiation, and commercial execution
• Fluent in English, Chinese, and Vietnamese
• Experience managing distributor relationships and channel sales
• Familiarity with CRM systems and Microsoft Office tools
• Exposure to AI-based analytics and sustainable sales approaches
• High interpersonal intelligence and solution-driven thinking
  
  

Critical Skills

Emotional Intelligence

Able to manage emotions and build lasting relationships across roles

Data Literacy

Capable of analyzing sales/customer data, including AI insights

Digital Proficiency

Comfortable with CRM, virtual tools, and AI-driven platforms

Adaptability

Agile in fast-changing environments; resilient to feedback and shifts

Consultative Sales

Understand client needs and offer sustainable, value-based solutions